Process Improvement Leader

Course Code TGP003

Thornley Group Process Improvement Leader training is carried out by professional trainers who are experienced as senior management practitioners in both Process Improvement and Lean Operations. After 5 days of training and satisfactory review of project material you will receive certification as a Process Improvement Leader. Course details are as follows:

Course Duration

• 5 days

Entry Requirements

• Candidates must have a basic working knowledge of algebra and be used to working with numerical data. A familiarity with Computer Spreadsheets is also required.
• Candidates must have prior authorisation to work on a process improvement project from their parent organisation and bring details of that project at the beginning of the course. This should be a cost saving, defect reduction or other customer impacting project. Advice on project suitability can be sought prior to attandance.

Equipment Needed by Candidates

• Scientific Calculator.

Course Contents

Our Process Improvement Leader training provides the tools and techniques needed to improve organisation-wide processes. Using the PDSA (Plan, Do, Study, Act) improvement cycle, candidates will learn the rigourous application of the tools and techniques learned during the 5 days of training. There is focus on team and project management along with data collection, analysis and presentation. The principles of decisions based on 'sound data' and 'managing by fact' are put to use to ensure that processes are understood and improved. Thornley Group Process Improvement training is targeted at people who run process improvement projects or have responsibility for leading improvement teams.

Using their practical experience of improvement programmes, along with our simulation exercises, our trainers can take candidates through the process of applying the tools and techniques that they learn.

Introduction to Process Iprovement
Managing Process Improvement Projects
Roles and Responsibilities
The PDSA and DMAIC Improvement Cycles
Team Formation
The Voice of the Customer
Customers and Suppliers
Variation and the Normal Distribution
Cause and Effect
Data Collection
The Seven Quality Tools
Graphical Analysis
Process Capability
Defining Problems
Identifying Causes
Process Analysis
Data Analysis
Organisation of Causes
Verification of Causes
Generating Solutions
Selecting Solutions